Privacy Policy

1. Who We Are

Britania Scaffolding (“we”, “us”, “our”) is a scaffolding equipment rental company based in Sajja Industrial Area, Sharjah, United Arab Emirates. VAT registration: 100328990500003. This policy explains how we collect, use, store, and protect your personal data when you use our website at britaniascaffolding.com and related services.

2. Data We Collect

We collect personal data that you provide directly and data generated automatically when you visit our website.

Information you provide

• Name, company name, email address, and phone number when you submit a quote request or contact form
• Project details such as building type, number of floors, location, and scaffolding requirements
• Messages you send us via WhatsApp, phone, or the website

Information collected automatically

• Device information, browser type, IP address, and pages visited
• Cookies and similar tracking technologies (see our Cookie Policy)
• Referral source and UTM campaign parameters if you arrive from an advertisement

3. How We Use Your Data

• To prepare and send scaffolding rental quotes based on your project requirements
• To communicate with you about your inquiry via phone, email, or WhatsApp
• To follow up on quotes and provide customer support during active rentals
• To send invoices and process payments related to rental agreements
• To improve our website, services, and advertising effectiveness
• To comply with UAE tax, legal, and regulatory requirements

4. WhatsApp Communication

When you contact us via WhatsApp or provide your phone number, we may communicate with you through WhatsApp for quote delivery, project updates, and follow-up messages. You can opt out of WhatsApp communication at any time by replying “STOP” or by contacting us directly. We will then switch to your preferred communication channel.

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Service providers who help us operate our website and business (hosting, analytics, payment processing) under strict confidentiality obligations
• Advertising platforms (Google, Meta) that receive anonymised conversion data to measure ad performance
• Government authorities when required by UAE law, regulation, or legal process

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above. Specifically:

• Quote and project inquiry data: up to 3 years after last contact
• Active customer and rental records: duration of the business relationship plus 5 years for tax and legal compliance
• Website analytics data: 26 months

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure database hosting, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.

8. Your Rights

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where it is no longer necessary for the purposes collected
• Withdraw consent for data processing at any time
• Object to processing of your data for direct marketing

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, contact us at: